Customer Service Approach Initiative

To foster a cohesive and engaged workforce for Bioclinica, our team designed an internal campaign to bring employees together, enhance customer service approaches, and recognize individual achievements. We aimed to foster a sense of accomplishment and unity within Bioclinica through the implementation of captivating visual aids such as an infographic, online badges, and a comprehensive booklet.

Collateral List

Booklet

Origin & Guides

The booklet explores the core values and provides insights into how they were developed. It showcases the collaborative thought process of employees who contributed their experiences, insights, and ideas to shape their guiding principles.

Infographic

A Visual Journey

The infographic is a visual journey showcasing Bioclinica’s five core values through examples of practical interactions. It highlights how employees can embody these values in their day-to-day activities.

Online Badges

Highlighting Personal Achievements

To highlight personal achievements of demonstrating the core values, we created the concept of online badges to foster a sense of accomplishment and motivation. These badges were awarded to employees who provided exceptional customer service and improved client relations.